Refund, Cancellation & Shipping Policy

1. Refund & Cancellation Policy

Cancellation / Refund Request Time:
Refund or cancellation requests must be raised within 15 days from the date of purchase.

Policy Details

All products sold on Highway Quality Test are digital products including Excel formats, downloadable files, and documents. Once the product is downloaded or accessed, cancellation is generally not applicable.

Refunds may be considered only in the following cases:

• Duplicate payment for the same product
• File download issue due to technical error
• Incorrect product delivered

How to Request a Refund

Please email us with the following details:

• Order ID
• Payment reference number
• Reason for refund

Requests raised after 15 days from the date of purchase will not be accepted.

Note: Refund approval is subject to internal verification and discretion of Highway Quality Test.

2. Refund Processing Time

• Approved refunds will be processed within 15 working days.
• Refunds will be credited back to the original payment method.
• Processing time may vary depending on bank or payment gateway norms.

3. Shipping & Delivery Policy

Shipping Time:
✔ Instant / Within 24 hours

Delivery Method

• All products are digital downloads.
• No physical shipping is involved.
• Download link is provided:
  • On the order confirmation page
  • Via registered email

Note: Please ensure your email ID is correct at the time of checkout.

4. Support & Contact Information

Support Contact Number:
📞 +91 7894902187

Support Email:
📧 support@highwayqualitytest.com

Support Hours:
Monday to Saturday – 10:00 AM to 6:00 PM (IST)

5. Razorpay Policy Details (Quick Reference)